These questions only relate to registered users. General questions are publicly visible from the home page. Here you can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.Feel free to submit new topics using the Submit Question link.
Q: Is there a deadline for checkout times?
Yes - cleaning rooms, condos, homes and resorts is a big job. It can take hours to make a place spic and span. Housekeepers need to start immediately upon departure. Staying late disrupts the cleaning schedule. Sorry.
Q: Are vacation rentals timeshares?
No. Properties in our network are primarily owned by private parties and families. We do not sell timeshares or promote timeshare presentations. No mandatory sales pitches.
Q: What support services can I expect to find?
Support services vary by the location you select. Most offer telephone services, high speed internet, photo copiers, postage, conference rooms & secretarial services. Be sure to ask about signage, furniture rental.
Q: What is Goldener Inns & Resorts?
Goldener is a network of unique Inns, Resorts and Vacation Rental complexes such as condominum buildings and housing developments. The properties band together for quality, efficiency and and marketing. Services are provide by the Vortex Organization. Each company is individually operated and strives to offer industry best practices for Guests and Property Owners.
Q: Tell me about Sunspot Vacation Rentals?
Sunspots is a network of trained and certified Vacation Rental management companies working together to grow and improve the industry and their own operations. Vacation Homes may be located in every communities including lake, mountain and river locations and even in urban and suburban communities. Each company is individually operated and strives to offer industry best practices for Guests and Property Owners. Services are provide by the Vortex Organization.
Q: What is Plumbob Publishing?
A plumbob is an old fashioned tool used by carpenters to determine straight up and down. It is a string and a weight which, when allowed to dangle free always reflects a straight line downward. Our company has chosen the word Plumbob to represent our quest to produce straight forward and accurate publications. Some of these are conventional print and other media. And some are websites in a variety of specialty industries and narrow interests. This website is just one.
Q: Can we bring a trailer or camper to the property?
Unless otherwise specified in your booking confirmation, properties do not allow trailers or campers due to concerns with occupancy and neighbors.
Q: Can we have a campfire at the property?
If specifically noted on your guest instructions, campfires may be allow but only in existing fire-rings and only in cooler months when there is no pollution advisory in effect.
Check with our office before proceeding. Use only provided or purchased firewood. Keep fires no higher than 24 inches and have a water source nearby before starting. Fires must be extinguished no later than 10PM.
In addition,. Campfires are never allowed in summer due to concerns about forest fires, range fires or house fires.
Q: How do I purchase a Travel Insurance Plan?
You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.
Q: Will a Vacation Rental Insurance plan refund my booking fees?
Yes. You can insure any service fees charged up front and invoiced by your reservation company. The costs will be reimbursed if your trip is canceled for a covered reason.
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